CUSTOMER SUPPORT Q&A

The information below will help you navigate specific customer situations regarding your purchase. If you have further questions not addressed here, please contact connect@thecalmbeyond.com and put The 3C’s Program in the subject line. You will receive a reply within 3 business days. 

Please note: exceptions to the below information and your purchase contract cannot be made. Thank you in advance for respecting the time, energy, expertise, and intellectual property provided.

FREQUENTLY ASKED QUESTIONS

  1. Life happened, and I haven’t been able to put time into this like I planned. Can I get a refund or pause the program?

We completely understand that life can be unpredictable. The 3 C’s Program is designed to be flexible, and you can continue working through the content (videos, audios, and journal prompts) at your own pace even after the live portion ends.

However, due to the nature of digital coaching programs, we do not offer refunds for lack of participation or time. Your access to the Community group and live coaching calls ends after the 8-week program concludes, but the core materials remain available to you.

If you’d like to continue receiving live support and stay part of the messaging community after your 8 weeks, you’ll have the option to enroll in an alumni support plan depending on the level of access. This is ideal for clients who want continued coaching, accountability, and connection as they deepen the work. More details will be shared near the end of the program.

See Refund Policy below.

  1. What if I have to pause the program midway through? Can I still access the coaching calls or Slack group later?

We understand that sometimes life requires you to step away — and that’s okay. While you’re always welcome to continue the program content at your own pace, access to live coaching calls and the community support group is limited to your original 8-week program window.

We do not offer extensions or pauses for coaching or community access if you fall behind or take a break. This helps maintain group integrity and ensures a consistent experience for all participants.

That said, we know that growth isn’t always linear. If you’d like to rejoin the coaching calls or Slack group after your program ends, you’ll have the option to enroll in our alumni support plan. This is a great way to stay supported and deepen your transformation when you’re ready to return.

  1. How do I manage or update my payment information?

You can manage your payment method through the course portal. Access your course portal from your original welcome email, or at our website: The Calm Beyond

From there- To view or update your payment details:

  1. Click on the circle profile photo, or the three horizontal lines depending on the device, in the top right corner
  2. Log in to your course portal
  3. Select "Settings"
  4. Access your billing and payment plan information

Here you can:

- Update your credit card information

- View remaining payments

- Check payment schedule

If you need additional support, feel free to email us at [email protected] and we’ll be happy to help.

Refund Policy & Money-Back Guarantee

Due to the digital nature of this program and immediate access to proprietary materials, no refunds will be issued after purchase, except as outlined under the limited money-back guarantee below.

Money-Back Guarantee (Results-Based & Conditional)

We believe deeply in the value and transformational impact of The 3 C’s Program. This program is designed to create meaningful internal shifts through intentional participation, reflection, and application.

Because transformation requires engagement, this guarantee is results-based and conditional upon full participation.

If you complete the entire 8-week program and do not experience any meaningful insight, mindset shift, or personal growth despite fully engaging in the process, you may request a refund subject to the eligibility requirements outlined below.

  1. REFUND POLICY: The 3 C’s Program includes a conditional money-back guarantee. Refund requests may be submitted within seven (7) days following the completion of the participant’s 8-week program period. The 8-week program period begins on the date of purchase.

    a) Eligibility Requirements: To be eligible for consideration of a refund, the participant must demonstrate full participation and completion of the program, including all of the following:

    • Completion of all program modules, including all video and audio lessons
    • Completion of all workbook assignments
    • Attendance at a minimum of three (3) live group coaching calls
    • Meaningful participation within the program Community space (including posting questions, reflections, or engagement with peers and/or the coach)
    • Utilization of available support resources, including messaging access to the coach as needed

    b) Documentation & Review: Participants requesting a refund must submit documented proof of completion and participation as outlined above. The Company may request a written summary describing:

    • How the program materials were implemented
    • What actions were taken
    • Why the intended results were not achieved

    Refunds are reviewed on a case-by-case basis.

    Approval of a refund is at the sole discretion of the Company. Submission of required materials does not guarantee a refund.

    Requests must be submitted within seven (7) days following the completion of the 8-week program period. Requests submitted outside of this timeframe will not be considered.

    c) No refunds will be granted:

    • After the seven-day guarantee window has expired

    • Without verifiable proof of program completion and participation

    These terms are non-negotiable.

Important Note on Results:

Personal growth and transformation are inherently individualized experiences. The 3 C’s Program is designed to facilitate clarity, self-awareness, emotional regulation, and intentional behavioral change. However, outcomes depend on each participant’s level of engagement, implementation, and continued application beyond the structured 8-week program period.

Results will vary.

Because this is a results-based and participation-dependent program, refunds are not granted based on personal preference, scheduling conflicts, perceived pace, or subjective dissatisfaction.

This policy exists to preserve the integrity of the program, maintain fairness to all participants, and uphold the structure of a results-driven coaching container.

PAYMENT PLAN INFORMATION

If you have selected to make payments for access to your digital products, it is your responsibility to read and understand the details of your payment plan and maintain those payments as per the legal contract you agreed to upon joining.

Key Payment Details:

- Payments process automatically using the payment method provided at checkout
- Payments occur on the same day of the month as your initial purchase
- New payment methods must be added at least 24 hours before the next scheduled payment
- If a payment is declined, you will lose access to program content until your account is restored to good standing
- This is not a membership, and payment plans cannot be canceled

Important: Failure to make a payment does not absolve you of the responsibility to make that payment. Failure to make a payment may result in legal action or use of a collections agency at the discretion of The Calm Beyond.

Complete Terms and Conditions