CUSTOMER SUPPORT Q&A
The information below will help you navigate specific customer situations regarding your purchase. If you have further questions not addressed here, please contact connect@thecalmbeyond.com and put The 3C’s Program in the subject line. You will receive a reply within 3 business days.Â
Please note: exceptions to the below information and your purchase contract cannot be made. Thank you in advance for respecting the time, energy, expertise, and intellectual property provided.
FREQUENTLY ASKED QUESTIONS
- Life happened, and I haven’t been able to put time into this like I planned. Can I get a refund or pause the program?
We completely understand that life can be unpredictable. The 3 C’s Program is designed to be flexible, and you can continue working through the content (videos, audios, and journal prompts) at your own pace even after the live portion ends.
However, due to the nature of digital coaching programs, we do not offer refunds for lack of participation or time. Your access to the Slack group and live coaching calls ends after the 8-week program concludes, but the core materials remain available to you.
If you’d like to continue receiving live support and stay part of the Slack community after your 8 weeks, you’ll have the option to enroll in an alumni support plan depending on the level of access. This is ideal for clients who want continued coaching, accountability, and connection as they deepen the work. More details will be shared near the end of the program.
See Refund Policy below.
- What if I have to pause the program midway through? Can I still access the coaching calls or Slack group later?
We understand that sometimes life requires you to step away — and that’s okay. While you’re always welcome to continue the program content at your own pace, access to live coaching calls and the Slack support group is limited to your original 8-week program window.
We do not offer extensions or pauses for coaching or community access if you fall behind or take a break. This helps maintain group integrity and ensures a consistent experience for all participants.
That said, we know that growth isn’t always linear. If you’d like to rejoin the coaching calls or Slack group after your program ends, you’ll have the option to enroll in our alumni support plan. This is a great way to stay supported and deepen your transformation when you’re ready to return.
- How do I manage or update my payment information?
You can manage your payment method through the [Kajabi Customer Portal]. Look for your original purchase confirmation email — it contains a link to your account where you can update your billing information.
If you need additional support, feel free to email us at [email protected] and we’ll be happy to help.
To view or update your payment details:
-  Log in to your course portal
- Click on your profile photo in the top right corner
- Select "Settings"
- Access your billing and payment plan information
Here you can:
- Update your credit card information
- View remaining payments
- Check payment schedule
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Refund Policy & Money-Back Guarantee
Due to the digital nature of this program and immediate access to proprietary materials, no refunds will be issued after purchase, except as outlined under the limited money-back guarantee below.
Money-Back Guarantee (Results-Based & Conditional)
We believe in the value and transformational power of The 3 C’s Program and are committed to delivering high-quality coaching, tools, and support. That said, we understand that every client’s experience is unique.
If you fully complete the program and do not experience any meaningful insight, mindset shift, or personal growth as a result, you may request a refund under the following conditions:
To qualify for the guarantee, you must:
- Complete the full 8-week program in accordance with your purchase and assigned start date.
- Submit proof of full participation, including:
- All assigned coursework and workbook activities
- Attendance at a minimum of 3 live coaching calls showing participation
- Proof of completion of all video and audio lessons
- Regular engagement (weekly) in the program’s Slack group or via emailed reflection check-ins
- Submit your refund request in writing within 7 calendar days of the final day of the program.
Requests submitted after this period, or without the required documentation, will not be considered.
All refund decisions are made at the sole discretion of the company.
If a refund is granted, it will be less any processing, transaction, or platform fees.
Important Note on Results:
Personal growth and transformation are highly individualized. This program is designed to guide you toward clarity, self-awareness, and new patterns of thought. However, it is just the beginning of your journey. Results will vary depending on your commitment, timing, and willingness to implement what you learn beyond the duration of the course.
As such, we do not offer refunds based on personal preferences, lack of time, or subjective dissatisfaction. This policy exists to protect the integrity of the work, the experience of other participants, and the sustainability of our business.
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PAYMENT PLAN INFORMATION
If you have selected to make payments for access to your digital products, it is your responsibility to read and understand the details of your payment plan and maintain those payments as per the legal contract you agreed to upon joining.
Key Payment Details:
- Payments process automatically using the payment method provided at checkout
- Payments occur on the same day of the month as your initial purchase
- New payment methods must be added at least 24 hours before the next scheduled payment
- If a payment is declined, you will lose access to program content until your account is restored to good standing
- This is not a membership, and payment plans cannot be canceled
Important: Failure to make a payment does not absolve you of the responsibility to make that payment. Failure to make a payment may result in legal action or use of a collections agency at the discretion of The Calm Beyond.
